Shipping
Almost all our pieces are made to order and made by hand in New York City with lots of love and care. Please allow us 1-3 business days before shipment for your product to be made.
Once the order is placed, an email will be sent to confirm the purchase. A tracking number will be provided by email as soon as your order is shipped. All pieces are shipped from the United States.
U.S. shipping
Your shipping cost will be calculated at checkout based on your address and the weight of your order. We offer free US shipping on orders over $100.
International shipping
We ship worldwide. We offer free international shipping on orders over $250. International shipments may be subject to additional fees, customs charges, duties and taxes (NOT included in the total at checkout), all of which will be at the buyer’s expense. These fees may vary depending on the country and shipping delays may occur due to customs procedures. Please refer to your country's government website for more information.
Responsibility Disclaimer:
To safeguard the delivery of your order, we strongly advise selecting a secure shipping location. Please note that we do not take responsibility for lost or missing packages that have been confirmed as delivered.
Address Changes:
Should you need to modify your shipping address, kindly reach out to us at info@shoprodela.com promptly. Please note that address updates can only be accommodated if the package has not yet left our facility.
Undeliverable Items:
Items marked undeliverable due to an incorrect shipping address can be reshipped upon return to our facility. Please note that this will incur a re-shipping fee.
Assistance for Missing or Delayed Packages:
In the event of a missing or delayed package, notify us immediately at info@shoprodela.com. We are committed to assisting you and will initiate a claim with the shipping carrier on your behalf.
Returns
We hope you love your Rodela pieces, but if for any reason you are not satisfied, we are happy to accommodate a return within 14 days of receiving your order.
Before returning your product, please email
us at info@shoprodela.com including your order number, name, email address, and your request.
To be eligible for a return, your item(s) must be unworn, unused and in a merchantable condition as well as returned in their original packaging.
Buyer will be responsible for shipping the returns, and all return shipping costs will be at the buyer’s expense. The original shipping fee will not be credited back upon return.
You may use any postal service at your own risk, Rodela cannot take responsibility for items damaged or lost in return transit. Please make sure all return packages are sent with a trackable, insured service and items are well packaged.
Once we receive the item, you will be refunded within 5-7 business days in the original payment method. Please note that refunds may take longer to appear in your account, depending on your credit card issuer. We will immediately notify you of the status of your refund after inspecting the item. When we process the refund, we will refund the price stated on our website at the time of the purchase.
Rodela reserves the right to reject any returned items without approved authorization. If your return is rejected, you will be notified via email.
Exchanges
Our system does not accept exchanges. If you would like to return an item and receive another, the original item must be returned under the same terms as a standard return and a new order must be placed through our website.
Store credit
We know that sometimes things don't work out, and we want to make it as easy as possible for you to take advantage of our return policy. You can choose the option of returning an item for store credit once your return has been processed. We will waive all shipping costs, and issue you a gift card with a two-year expiration date in the amount of the item you paid. Store credit can be used to repurchase any products on our website.
Damaged items
If any items are damaged, defective or incorrect, you must contact us within 5 days of receiving your order.
If you have received a damaged, defective, or incorrect item, please email
us at info@shoprodela.com including your order number, name, email address and a photograph illustrating the damage.
Please inspect your order upon reception and contact us immediately if the item is defective or damaged or if you receive the wrong item so that we can see to it and make it right.
Exceptions / Non-returnable items
Please note that items marked as 'final sale,' with a discount of 50% or more, are not eligible for returns or refunds, as specified in the product description or indicated by the product tag. Additionally, gift cards and customized items are non-refundable.
