Absolutely! When you subscribe to our newsletter, you’ll receive a welcome email with a 10% discount code to use on your first purchase.

Once you place your order, you’ll receive a confirmation email. As each RODELA piece is made to order and handcrafted, please allow 1–3 business days for processing and dispatch. This timeframe includes the time needed to handcraft your piece.

All orders ship from New York, USA.

For urgent requests or expedited shipping, please contact us at info@shoprodela.com and we’ll do our best to accommodate your needs. We offer UPS Next Day Air for customers who need quick delivery, and we aim to process and dispatch these orders within 24 hours. Orders placed over the weekend will be processed the following business day.

If you need to update your shipping information, please contact us immediately at info@shoprodela.com. We’ll do our best to assist if your order has not yet been prepared for shipment. Unfortunately, once your order is ready to ship or has already shipped, we’re unable to make any changes or redirect the package.

As our pieces are handmade to order, production begins shortly after your order is placed. For this reason, we’re unable to cancel orders once they are in progress. Thank you for your understanding and for supporting our made-to-order process.

Once your order has shipped, you will receive a shipping confirmation email with a tracking number. This allows you to monitor the progress of your package.

Shipping costs for both US and international orders are calculated at checkout, based on the delivery address and the weight of your order. We offer free standard shipping on US orders over $150.

Please note that processing time is not included in the delivery estimates. All orders are handmade to order and require 1–3 business days for crafting and processing before they ship.

• UPS Ground (Standard): 1–5 business days.
• UPS 2nd Day Air: 2 business days.
• UPS Next Day Air: Next business day.

For all shipping options, delivery timeframes may vary depending on the destination. Please refer to the final estimated delivery timeframe provided at checkout.

Yes, we ship worldwide! International orders are shipped via UPS Worldwide Expedited. Shipping costs are calculated at checkout based on your address and the weight of your order. Delivery typically takes 2-5 business days, depending on the destination. Please note that these timeframes are estimates, and we cannot guarantee specific delivery times for international shipments.

International shipments may be subject to customs fees, duties, taxes, and additional charges, which are not included at the checkout. Typically, UPS, as the courier, will contact you to collect these fees on behalf of your local government before your order can be delivered. However, depending on local regulations, you may also be contacted directly by customs authorities to settle these duties and taxes. These fees vary by country and are the responsibility of the buyer.

Please refer to our Return Policy for detailed information on how to proceed with a return or exchange. You can find clear instructions on the process, including any terms and conditions that apply.

Given that we source natural materials in limited batches, many of our items are available only in limited quantities and may sell out quickly. Please be aware that the majority of our pieces are limited editions and may not be restocked once they are sold out.

We take great care in crafting and inspecting each piece, but if your order arrives damaged or you received the wrong item, please contact us within 48 hours of delivery at info@shoprodela.com with your order number and clear photos of the item. Our team will review the issue promptly and arrange a replacement or next steps to make it right.

Our customer service team is here to help with anything you need. You can reach us at info@shoprodela.com or through our contact form here. We aim to respond as quickly as possible during our support hours: Monday–Friday, 9 AM–6 PM EST.

Absolutely! Gift cards are available for purchase. Please visit here to select the perfect gift for someone special.