Yes, as a new customer, you're eligible for a one-time 10% discount on your first purchase. To claim this offer, please subscribe to our newsletter. Once you confirm your subscription, we will send you a welcome email with a discount code that can be applied to your first order.

Once you place your order, you will receive a confirmation email. As our pieces are made to order and handcrafted to ensure high quality, minimize waste, and support environmental consciousness, please allow 1-5 business days for us to process and dispatch your order. This timeframe includes the crafting of your items.

All orders ship from New York, USA.

For urgent order requests or expedited shipping, please contact us at info@shoprodela.com. We offer UPS Next Day Air for customers requiring quick delivery. We strive to process and dispatch all orders placed with UPS Next Day Air within 24 hours. Please note that orders received over the weekend will be processed on the following business day. We are dedicated to accommodating your needs and ensuring that your order arrives when you need it. For any inquiries, our team is here to assist you and provide the best possible service.

As our pieces are handmade to order, we begin crafting your jewelry shortly after the order is placed. For this reason, we’re unable to guarantee cancellations once an order has been placed.

If you believe there’s been an error or have an urgent request, please contact us immediately at info@shoprodela.com. We’ll do our best to review your request based on the current status of your order.

Please note that sale items and orders placed using promotional codes are not eligible for cancellation.

If your order hasn’t been processed or shipped yet, please contact us immediately at info@shoprodela.com so we can update the address. Unfortunately, once an order has been processed and dispatched, we’re unable to make any changes or redirect the shipment.

Once your order has shipped, you will receive a shipping confirmation email with a tracking number. This allows you to monitor the progress of your package.

Shipping costs for both U.S. and international orders are calculated at checkout, based on the delivery address and the weight of your order. We offer free standard domestic shipping on orders over $100.

Please note that processing time is not included in the delivery estimates. All orders are handmade to order just for you, and require 1–5 business days for crafting and processing before they ship.

• UPS Ground (Standard): 1–5 business days.
• UPS 2nd Day Air: 2 business days.
• UPS Next Day Air: Next business day.

For all shipping options, delivery timeframes may vary depending on the destination. Please refer to the final estimated delivery timeframe provided at checkout.

Yes, we ship worldwide! International orders are shipped via UPS Worldwide Expedited. Shipping costs are calculated at checkout based on your address and the weight of your order. Delivery typically takes 2-5 business days, depending on the destination. Please note that these timeframes are estimates, and we cannot guarantee specific delivery times for international shipments.

International shipments may be subject to customs fees, duties, taxes, and additional charges, which are not included at the checkout. Typically, UPS, as the courier, will contact you to collect these fees on behalf of your local government before your order can be delivered. However, depending on local regulations, you may also be contacted directly by customs authorities to settle these duties and taxes. These fees vary by country and are the responsibility of the buyer.

Please refer to our Return Policy for detailed information on how to proceed with a return or exchange. You can find clear instructions on the process, including any terms and conditions that apply.

Given that we source natural materials in limited batches, many of our items are available only in limited quantities and may sell out quickly. Please be aware that the majority of our pieces are limited editions and may not be restocked once they are sold out.

If you receive an item that is damaged or incorrect, we are here to help resolve the issue at no additional cost to you. Damaged or incorrect items must be reported within 5 days of delivery. Please contact us at info@shoprodela.com and include your order number, name, email address, and a photo of the damage or incorrect item. This will help us expedite the process of arranging for a repair or replacement as quickly as possible.

Our customer service team is here to help with anything you need. You can reach us at info@shoprodela.com or through our contact form here. We aim to respond as quickly as possible during our support hours: Monday–Friday, 9 AM–6 PM EST. We look forward to hearing from you!

Absolutely! Gift cards are available for purchase. Please visit here to select the perfect gift for someone special.